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Privacy Policy

This Privacy Policy explains how Ohmyspins Casino handles personal information when players visit the website, create or use an account, contact support, or otherwise use the available casino services. We aim to handle information responsibly, transparently and only for legitimate business, service, security and legal purposes. By using the website, you acknowledge that information may be collected and used as described below. This policy should be read together with the website’s Terms and Conditions and any other notices shown during registration or when particular features are used.

Ohmyspins Casino operates under a licence issued by Curaçao eGaming. The site uses SSL encryption, firewall systems and RNG technology that is regularly tested to protect player data and ensure fair game outcomes.

Information we may collect

The information handled by an online casino may vary depending on how a player uses the website and which services are available. We seek to collect information that is reasonably needed to provide the account, operate the website, protect players and meet applicable obligations. Information can be collected directly from a player, automatically from a device, or from service providers involved in verification, payments, security and technical operations.

Account and contact information

When an account is created or updated, we may handle details such as a player’s name, date of birth, residential location, username, password, telephone details and email address. We may also record account preferences, responsible gaming settings, communications preferences and information provided when a player contacts customer support. Accurate information helps us operate the account and communicate about account activity, service changes, security matters and requests.

Identity and verification information

To verify identity, age, location or eligibility, we may request information and documents such as identity documents, proof of address, photographs or other verification material. Additional information may be requested where there are security concerns, unusual activity, responsible gaming considerations or legal requirements. Verification information is handled for checking purposes and may be reviewed using specialist service providers where appropriate.

Payment and transaction records

We may record deposits, withdrawals, wagers, winnings, account balances, payment method details, transaction references and related support correspondence. Payment details may be processed by external payment providers. Where possible, payment information is handled through secure systems and we do not need to retain complete payment credentials when they are managed directly by a payment provider. Transaction records help us process requests, investigate disputes, prevent misuse and meet record-keeping obligations.

Device, technical and usage information

When the website is used, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, referral information, pages viewed, login times, error reports and information about how the website is used. We may also record security events, failed login attempts and other activity needed to identify suspicious or unauthorised behaviour.

How and why information is used

Personal information is used in a manner that supports the operation and security of the website. The purposes can include the following:

Creating, maintaining and administering a player account.
Providing casino services, processing gameplay activity and displaying account information.
Processing deposits, withdrawals, refunds and other payment-related requests.
Verifying identity, age, location and account information.
Carrying out anti-fraud, anti-money-laundering, security and risk-management checks.
Detecting, investigating and preventing cheating, collusion, account abuse, payment misuse and other suspicious activity.
Providing customer support, responding to questions and resolving complaints or disputes.
Maintaining, testing, improving and securing the website, systems and player experience.
Sending service messages about accounts, transactions, security, policy updates and important operational matters.
Sending marketing communications where permitted and where the player has provided the necessary choice or consent.
Meeting applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
Protecting the rights, safety, property and legitimate interests of the website, its players and other relevant parties.

Where consent is used as the basis for a particular activity, a player may withdraw that consent. Withdrawal does not affect processing that has already taken place and may not stop processing based on another lawful reason, such as operating an account, preventing fraud or meeting a legal obligation. If information is not provided when it is necessary for registration, verification, payments or security, some services may be unavailable or an account may not be able to remain active.

Marketing communications

Marketing messages may include information about services, features, promotions or other website updates. Players can withdraw consent to marketing or unsubscribe by using the instructions in a message, changing available communication preferences, or contacting us using the details in the data rights section below. Service and security messages may still be sent when they are necessary to administer an account or communicate important information.

Sharing information

Information may be shared with carefully selected service providers that help operate the website. These providers may support payment processing, identity verification, fraud prevention, customer support, hosting, technology, analytics, security, communications and professional services. Information may also be disclosed where reasonably necessary to comply with a legal request, protect people or property, investigate suspected unlawful activity, enforce website rules, or support a business transfer or similar corporate event. Service providers are expected to handle information securely and only for relevant purposes.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions active, remember preferences, support account functions, understand website usage, improve performance and help protect against security threats. Some cookies are necessary for the website to work, while others may support analytics or communication features. A player can manage, block or delete cookies through the settings in their browser. If cookies are disabled, some functions may not work correctly or the available experience may be affected.

Information security

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication, monitoring, encryption or secure transmission, staff procedures and security testing. No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Players should keep passwords confidential, use secure devices and contact support promptly if they suspect that an account or login detail has been compromised.

Retention of information

Personal information is retained only for as long as it is reasonably required for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. The relevant retention period can depend on the type of information, the reason it was collected, ongoing investigations, unresolved disputes and applicable obligations. When information is no longer required, it may be securely deleted, destroyed or anonymised.

International handling

Because online services often rely on providers operating in different locations, personal information may be processed or stored outside Australia. Where this occurs, reasonable steps are taken to use appropriate safeguards and to require service providers to protect information. The locations and providers involved may change as technology, security arrangements and business requirements develop.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, players may have rights relating to their personal information. These rights are not always absolute, and a request may be limited where information must be kept, disclosure could affect another person, or providing it could undermine fraud prevention, security or legal obligations.

Access: request a copy or general explanation of personal information held about you.
Correction: ask for inaccurate, incomplete or outdated information to be corrected.
Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw consent to marketing communications and update your communication preferences.
Restriction or objection: in suitable circumstances, ask that certain processing be limited or object to a particular use of information.
Complaint or query: ask questions about how personal information is collected, used, shared or protected.

To exercise data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@ohmyspinscasino.best. Please include enough information to help identify your account and clearly describe the request. For security, we may need to verify identity before releasing information, changing account details or completing a deletion request. We aim to respond within a reasonable timeframe, although complex requests or requests involving legal, security or third-party considerations may take longer.

If a request cannot be completed in full, we will generally explain the reason where permitted. Deleting an account or personal information may not remove records that must be retained for legal, security, dispute-resolution or accounting purposes. It may also affect access to services that require an account or historical records.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, security practices or applicable requirements. The latest version will be made available on the website, with the effective date or other notice shown where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy, where permitted.